Shipping policy

 I. Delivery scope and costs
1. We provide delivery services worldwide. However, some remote or restricted areas may not be accessible. For specific circumstances, please consult our customer service team before placing an order.
2. Delivery costs depend on your order amount, delivery destination, and the selected delivery method. When you checkout your order, the system will automatically calculate and display the accurate delivery cost.

II. Delivery methods
1. We collaborate with several well-known logistics partners to ensure that your package can be delivered safely and quickly. Specific delivery methods include but are not limited to standard express delivery and expedited express delivery.
2. You can choose the appropriate delivery method and estimated delivery time according to your needs at checkout.

 III. Delivery time
1. Order processing time
    - We will process your order within 2 business days after you place the order. During the order processing period, we will carefully check your order information, prepare the goods, and package them.
2. Transportation time
    - Once your order is processed and handed over to the logistics company, the transportation time will vary depending on the delivery method and destination you have selected.
    - Standard express delivery: Generally delivered within 7 - 15 business days.
    - Expedited express delivery: Usually delivered within 3 - 7business days.

IV. Order tracking
1. You can view the real-time delivery status and tracking information of your order through the tracking link in the order confirmation email or by logging into your account on our website.
2. If you encounter any problems or have any questions during the order tracking process, please feel free to contact our customer service team at any time and we will do our best to help you.

V. Package signing and receiving
1. When your package is delivered, please be sure to personally inspect the integrity of the package and the quantity and quality of the goods. If you find that the package is damaged or there are any issues with the goods, please indicate on the signing receipt and contact us immediately.
2. If you are unable to sign for the package in person, please ensure that the authorized recipient understands the signing precautions.

 VI. Logistics for returns and exchanges
1. If you need to return or exchange goods, please contact our customer service team first to obtain the authorization and relevant guidance for the return or exchange.
2. You need to return the goods to us within 3 days after obtaining the authorization. Please use a traceable logistics method and keep the logistics tracking number and relevant vouchers for querying the transportation status of the package.
3. The shipping cost for returns or exchanges will depend on the specific situation:
    - If the return or exchange is due to a product quality issue or our error, we will bear the round-trip shipping cost.
    - If the return or exchange is due to your personal reasons (such as a change of mind, incorrect size, etc.), you need to bear the shipping cost for returning the goods to us; if the value of the goods you need to exchange is higher than the original goods, You will also need to pay the price difference and the shipping costs of the new item.